Here you will find our general terms and conditions. These conditions apply to all bookings with us, including bookings made via our website, our app, or through third parties. If you have any questions, please email us at booking@grend.no.
The number of people, price, accommodation, and other products and services to be provided by us at Grend are stated in the confirmation the guest will receive after booking.
The agreed prices are binding for both parties. However, Grend reserves the right to adjust prices due to increased costs from higher taxes and fees, or other circumstances beyond Grend's control.
Cancellations are refundable up to 7 days before check-in unless otherwise agreed upon in the reservation. If canceled after this deadline, you will be charged for 1 night unless otherwise agreed upon in the reservation. Products added to the reservation, such as attraction tickets, will not be refunded. Always check the specific rules that apply to your reservation, which are stated in your booking confirmation. Here are the various cancellation policies:
For guests not traveling with parents, we have an age limit of 18 years. Grend reserves the right to cancel the booking if valid identification cannot be presented.
Cash Payment:
Cash payments are not accepted at Grend.
Card Payment:
Grend accepts payments from the following credit card companies: Visa, American Express, MasterCard, Apple Pay, Google Pay, and Eurocard. Payments are made through our website at the time of reservation. The amount for the reservation will be charged at booking but will be refunded in the event of a cancellation, provided it falls within our cancellation policy outlined in section 3.
Reserved cabins are guaranteed to be ready for check-in from 15:00 on the day of arrival (local exceptions may apply). Check-out time is by 11:00 on the day of departure.
The guest, or the person responsible for the nature suite, is liable for damage to the premises caused by negligence or irresponsible behavior by the guests. Please note that all Grend accommodations are smoke-free indoors. In case of violation, the hotel will charge a fee for extra cleaning of the room. This fee is set at NOK 2500 and will be debited from the final bill of the guest responsible for the nature suite.
Events beyond the control of the contracting parties - such as strike, lockout, fire, etc., which make it impossible to fulfill the obligations of this agreement - entitle the parties to terminate the agreement without liability for compensation.
All disputes arising between the parties to this agreement (the guest and Grend) shall be governed by Norwegian law. If the dispute cannot be resolved amicably, the jurisdiction of Grend's property shall apply, except for mandatory rules in consumer relations.